Comments & Complaints

We are proud of our practice and our staff. Nonetheless, we recognise that problems may occasionally arise with the services we provide. Should you wish to make a complaint about our work or a member of staff, we will give you the following undertakings:

  • we will make every effort to acknowledge your complaint in writing within three working days and will include details of the practice complaints procedure.
  • we will endeavour to give a written explanation within 28 working day
  • we will offer you the opportunity to discuss your complaints with our practice manager, Sue Thatcher, in private.
  • if your complaint involves a doctor, we will offer you the opportunity to discuss the matter with the doctor involved or with the doctor responsible for dealing with such matters.
  • if, despite our efforts, you feel your complaint has not been dealt with adequately we will advise you how you may pursue matters.  

Complaints Procedure

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website