Comments & Complaints

We are proud of our practice and our staff. Nonetheless, we recognise that problems may occasionally arise with the services we provide. Should you wish to make a complaint about our work or a member of staff, we will give you the following undertakings:

  • we will make every effort to acknowledge your complaint in writing within three working days and will include details of the practice complaints procedure.
  • we will endeavour to give a written explanation within 28 working day
  • we will offer you the opportunity to discuss your complaints with our practice manager, Sue Thatcher, in private.
  • if your complaint involves a doctor, we will offer you the opportunity to discuss the matter with the doctor involved or with the doctor responsible for dealing with such matters.
  • if, despite our efforts, you feel your complaint has not been dealt with adequately we will advise you how you may pursue matters.  

Complaints Procedure

 
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